Frequently Asked Questions
📦 Where do your secondhand products come from?
Our secondhand clothing and shoes come from carefully selected sources. We inspect each item for quality, cleanliness, and condition before it goes on sale.
🔍 How do you check the quality of second-hand clothing?
We ensure that all secondhand items are in excellent condition — no holes, stains, or excessive wear . Only items that meet our high quality standards are offered for sale.
🧼 Are second-hand clothes and shoes washed?
If we find stains or they don't smell fresh, we'll wash them, of course. Otherwise, we skip washing to save water and detergent. We assume most buyers wash their clothes themselves before wearing them for the first time anyway. Before selling, we thoroughly steam all items 🔥. This removes wrinkles, refreshes the fabrics ✨, and reduces bacteria – all without placing additional chemicals on the environment 🌿.
♻️ Are your products sustainable?
Yes! Secondhand products help conserve resources , and when it comes to our new products, we pay attention to environmentally friendly materials and fair production conditions .
⏳ How long do secondhand clothes and shoes last?
This depends on the original quality and previous use. Since we only sell items in good condition , you can rest assured that they will be wearable for a long time to come.
✅ What does “very good condition” mean for your second-hand products?
Our secondhand items have only minimal signs of wear . If there are minor defects (e.g., slight wear on shoes 👟), we'll indicate this in the product description .
❗ Why are there sometimes only a few pieces of a product?
Secondhand items are unique – we often only have one in a particular size or color . Our new items are often only available in small quantities to avoid overproduction .
Size information & disclaimer
For our secondhand clothing, we take the size information directly from the garment itself. Please note that these may vary slightly with washing and wear. We assume no responsibility for any shrinkage.
New goods are explicitly marked as such in the item description.
Can I return items?
✔ New items with tags can be returned within 14 days if they do not fit.
❌ Second-hand children's clothing is non-returnable.
✔ You can return secondhand children's shoes within 7 days if they don't fit.
How do I return an item?
1st Report the return by email .
2nd Return the goods within the deadline
You are responsible for the shipping costs for the return.
Is there a processing fee for returns?
Yes, for unauthorized returns (e.g. second-hand children's clothing without prior agreement) we charge a processing fee of CHF 15.00 .
If you have any further questions, please feel free to contact us!